Privacy Policy
Privacy Policy & Terms of Service
Last Updated: June 8, 2026
This document combines our Privacy Policy and Terms of Service, governing your use of the Biochemapi website, orders and related services. By browsing our site and completing purchases, you acknowledge that you have read and understood the contents herein and agree to follow our policies. If you do not accept these terms, please refrain from using our website and purchasing products.
We comply with prevailing data protection and e-commerce regulations worldwide, including GDPR and CCPA, to protect your legitimate rights and interests.
Part 1 – Privacy Policy
1. Information We Collect
We collect only necessary information to process your orders and maintain normal website operation, including your name, contact details, billing and shipping addresses, as well as order records.
All payment transactions are handled by professional third-party payment providers. We do not store sensitive financial information such as credit card numbers on our servers.
We may automatically collect technical data such as IP address, device and browser information via cookies, to optimize website performance and secure your access. You may adjust cookie settings via your browser if needed.
We will not actively collect your sensitive personal information without your consent.
2. Use of Personal Data
Your personal data will be used solely for order processing, delivery arrangement, customer support, fraud prevention and compliance with relevant legal requirements. We may also use the data to optimize our overall services.
We will only send you notifications related to your orders. We will not send promotional emails to you without your permission.
3. Sharing of Information
We will never sell or rent your personal information for commercial purposes. Your data will only be shared with trusted service partners including payment processors and logistics carriers, to complete order delivery. All partners are required to protect your data in accordance with relevant laws.
We may disclose relevant information when required by laws, regulations or official authorities, or in the event of business restructuring and asset transfer.
4. Data Security & Retention
We adopt standard security measures to protect your personal data. Please note that no online transmission or electronic storage system can guarantee absolute security.
We will retain your data only for a reasonable period as needed for order follow-up and legal compliance, and delete or anonymize the data when it is no longer required.
5. Your Rights
In regions with applicable data protection laws, you have the right to inquire about, correct or apply for deletion of your personal data. You can contact us via our official email to submit your requests. We will respond to reasonable requests in a timely manner.
Part 2 – Terms of Service
1. User Rules
You warrant that you meet the legal age for online transactions and will comply with local and international laws when using our products and services.
We reserve the right to adjust service scope and decline orders for special circumstances, in order to maintain normal operation of the website.
2. Product Description & Usage Notes
All products available on our website are designed for laboratory research use only. These products shall not be used for human or animal consumption, clinical diagnosis or medical treatment.
Considering the special nature of research supplies, we guarantee the basic quality of all delivered products. We take no responsibility for any issues or impacts arising from your independent research methods, operating procedures and experimental processes. Please use the products properly in line with professional standards.
Product pictures and descriptions are for reference only. Minor differences shall not be regarded as quality problems.
3. Pricing & Logistics Related Arrangements
International logistics is affected by various objective factors such as transportation distance, customs clearance and regional delivery conditions. To ensure stable delivery services, we may adjust regional reshipping risk coefficients and corresponding service fees dynamically based on actual logistics performance.
All adjustments will be announced on our website in advance. The final amount payable shall be subject to the price displayed at the time you place the order. Completing payment means you accept the current pricing and service rules.
We also reserve the right to adjust product prices appropriately according to market conditions.
4. Orders & Payment
Once payment is completed, your order will take effect. For fully paid orders, cancellation is acceptable only upon mutual agreement of both parties. Please abide by the rules of the payment service you choose.
5. Delivery & Reshipment
We will arrange delivery strictly in accordance with your order requirements. Please understand that we cannot take charge of losses, delays or extra costs caused by third-party logistics providers, customs authorities and objective environmental factors beyond our control.
Reshipment services will follow the regional risk rules published on our website, and we will make proper arrangements based on real logistics feedback.
6. After-sales Service
Our quality warranty covers product defects caused during production and packaging before delivery. We do not provide return, refund or compensation services for problems caused by improper storage, incorrect operation, long-distance transportation loss or improper use.
7. Force Majeure
We will not be held responsible for failure to perform our obligations caused by events beyond reasonable control, including natural disasters, policy changes, epidemic situations and suspension of logistics services.
8. Liability Scope
Within the scope permitted by law, our maximum liability for disputes related to orders and products will not exceed the total amount you paid for the relevant order. We will not be liable for indirect losses and consequential damages.
9. Revision of Policies
We may update this policy and terms from time to time. The revised version will be posted on this page with an updated date. Your continued use of our website and services after updates means you agree to the revised contents.
10. Dispute Resolution
In case of any disagreement between both parties, we will resolve the matter through friendly negotiation.
Contact Us
If you have any questions about our policies and services, feel free to contact us: